iMXAgent (iPhone/iPad app) Overview  Zoom

(Screenshot)

iMXAgent is a client application developed for iPhone and iPad devices. It is designed to complement our suite of applications which are marketed on the Siemens HiPath OpenScape Office system.

Further information can be obtained here:
http://wiki.siemens-enterprise.com/index.php/OpenScape_Office

iMXAgent is a call center monitoring application and it only works with our server, combined with the PBX system. It can't be used in stand-alone mode. iMXAgent is targeted at our existing and future customer base.


Features include :

  • Queue Details (with live updates)
  • Average Queue Time (seconds) per queue
  • Average Talk Time (seconds) per queue
  • Grade Of Service (%) per queue
  • Total Calls per queue

Integration :

  • Integration with eTellicom IMX PBX system
  • Integration with eTellicom VisualSuite Unified Communication platform
  • Integration with Siemens HiPath OpenScape Office HX, MX and LX platforms

User guide :

User Guide (iPhone/iPad) : http://etellicom.com/iMXAgent_for_iPhone_User_guide.pdf

Download link :

App Store : http://itunes.apple.com/us/app/imxagent/id456240444?mt=8

 

iMXAgent Screenshots  Zoom

(Overview)
iMXAgent