This module has been designed for receptionists, but can also be used by team leaders, managers or even PA's and secretaries.
Incoming and held/parked calls are visible, including information about each caller.
With the availability status of each employee, the attendant can immediately see where the call should be send. When the person for whom the call is intended is on a call, an IMX can be send to him or her to alert them of the call.
- Advanced PC Operator console with soft-phone functions
- Screen Pop and Minimize options
- Unlimited number of VisualAttendants per system
- Operator can individually prioritize which calls to answer
- Office presence enables attendant to advise callers instantly of their availability including return time and date
- Messaging capability to staff includes Email, LAN and SMS
- Efficient keyboard control, Function Keys or mouse "Drag'n'Drop"
- Multi Tenant operation
- External & Internal Directory database
- Day/Night/Emergency Mode
- Operator initiated recording of conversation
- Full integration with VisualMail with Advanced Message center
- External Contacts click and dial